Strategic Plan Progress

Customer Service

[circle_progress fill=55 color=’#8224e3′ size=”medium”][/circle_progress]

Key Initiatives

Complaints Tracking System 35%
Customer Surveys 67%
Improve Training 27%
Mystery Shop Program 90%

Technology & Innovation

[circle_progress fill=65 color=’#81d742′ size=”medium”][/circle_progress]

Key Initiatives

New Enforcement Platform 100%
ADA Compliance 100%
Business Process 100%
Occupancy Studies 5%
ERP & E-Commerce System 100%
Parking App 1%
Camera Based Technology 100%
Digital Lane Displays 20%
DMV Records Automation 60%

Staff & Board Engagement

[circle_progress fill=77 color=’#dd3333′ size=”medium”][/circle_progress]

Key Initiatives

Shadowing Program 33%
Training & Development 100%
Biennial Compensation Review 50%
Board Engagement 100%
Recruitment Platforms 100%

Public Engagement & Communication

[circle_progress fill=78 color=’#eeee22′ size=”medium”][/circle_progress]

Key Initiatives Detail

Rate Ordinance 100%
Residential Discount Program 100%
Focus Groups 1%
Social Media Messaging 90%

Revenue

[circle_progress fill=62 color=’#2f3b8f’ size=”medium”][/circle_progress]

Key Initiatives

Enforcement Metrics 51%
External / Internal Advertising 55%
Development Opportunities 30%
Curb Management 20%