How to pay
Pay by Plate
In the next few weeks, motorists in South Florida will be noticing the rollout of an easy and convenient method of paying for parking in the city of Miami. With that in mind, Miami Parking Authority will launch a new technology called Pay by Plate.
What is Pay by Plate?
Pay by Plate is a fairly new technology that will make it even easier for our customers to pay for parking. Customers, who park in the areas where Pay by Plate machines will be available, will no longer need coins or bills to pay for parking. They will only need a credit/debit card and their license plate number. However, the machines will accept coins and bills, if customers wish to pay with currency.
How does it work?
Paying for parking with Pay by Plate takes only 3 simple steps. Customers park, walk up to the nearest Pay by Plate machine, punch in their license plate number, make payment and VIOLA! Transaction is completed!
Do customers need to place the receipt on the dashboard?
No, with Pay by Plate it is not necessary to display the receipt on the dashboard.
How do parking enforcement officers know that I have paid?
With this new technology, once parking enforcement officers scan the license plate, their paid/unpaid status will be displayed on their tablets. That’s the reason why it is no longer necessary to display the receipt on the dashboard.
Is Miami Parking Authority the first agency to implement this system in Miami-Dade?
Actually, to the best of our knowledge, Miami Parking Authority is the first agency to pilot the Pay by Plate technology in Florida. In fact, the Pay by Plate technology is fairly new to the market. The program has already been implemented in Canada as well as in Amsterdam. And just a small number of cities in the U.S. have begun to pilot Pay by Plate.
Miami Parking Authority has always been at the forefront of parking innovation. The Authority was the first parking organization in Florida to adopt Pay by Phone, a service that enjoys a high level of customer satisfaction because it has proven to be extremely convenient and easy for our customers.
Will the Pay by Plate devices replace all of the on-street parking meters?
The multi-space digital machines will replace approximately 60 on-street meters. The program will be piloted in certain areas of Coconut Grove and in downtown Miami for now. The program is expected to have a phased deployment to strategic areas within the boundaries of the city of Miami.
Does that mean that not all of the parking meters will be removed?
That is correct. Our intention is NOT to remove all of the on-street parking meters in the City. The Pay by Plate machines will be strategically placed in areas where the conditions are optimal for their use.
How many parking spaces are covered by one Pay by Plate device?
The number of spaces covered by each machine varies depending on the space available on each street or lot. However, on the average it can cover from 10-15 spaces and, in some cases, up to 40.
Is there a surcharge involved with this new technology?
No, there are no additional surcharges assessed.
In times of fiscal austerity, most customers would like to know if this new technology will have an impact on the taxpayer.
No, there is no fiscal impact on the taxpayer. Miami Parking Authority is a self-sustaining organization. We do not receive any public funds. Actually, the parking revenues that we generate go, after operational expenses, to the City of Miami.
What are the advantages to the customers with the option of Pay by Plate?
At Miami Parking Authority, we are always looking into innovative ways to make our customers’ parking experience easier and convenient. One of the advantages is that customers can, in locations where this feature is available, receive alerts on their smartphones signaling that the parking time is about to expire. Customers then can extend the time remotely, by using their smartphones, without having to walk back to the Pay by Plate device to add more time. By the way, this convenience will eliminate or reduce considerably the number of parking citations.
Please know that our main focus is not to write parking citations, as that money is a pass through function for the Authority. The revenues generated from parking citations are sent directly to the County.
How are we going to remember our license plates every time we walk up to the Pay by Plate device to pay for parking?
We intend to support the rollout of the Pay by Plate program with a public outreach campaign that will inform customers about the new program. It is through media segments like this one, that we can reach and inform large numbers of customers at once. One of the materials that we’ll be producing is a wallet card that customers can have at their fingertips to help them punch in the license plate in a matter of seconds.
Will the installation of the new technology displace some of your employees?
No, the adoption of Pay by Plate to our portfolio of products does not contemplate the elimination of positions. In fact, parking enforcement officers will still be required in order to verify payment status.
What is the rate schedule for parking with Pay by Plate?
Rates vary from area to area depending on demand, but will not change with the implementation of Pay by Plate.
When can customers start to experience this new method of paying for parking?
We have deployed this platform in downtown Miami and in Coconut Grove. For now, we are testing the system to make sure that we catch any glitches before we are fully operational.
Pay by Phone
What is Pay by Phone?
Pay by Phone is an easy and convenient way to pay for parking using your smartphone.
How can I register for Pay by Phone?
It’s easy. You only need to visit the Pay by Phone website: <a” href=”http://paybyphone.com/”>paybyphone.com to register. When you register, the system will prompt you for information such as your mobile telephone number, email address and credit card that will be used to pay for parking. Once registered, you will need to download the Pay by Phone mobile app.
Once I find a parking space, how do I start my Pay by Phone session?
Once I find a parking space, how do I start my Pay by Phone session?Once registered, you only need to park, click on the Pay by Phone app on your Smartphone, as your account information is already stored, enter the location number, select how long you wish to park for, confirm and you will be done! Pay by Phone is easy, convenient and will relieve you of the stress of having to account for the parking time to avoid a ticket.
What kind of mobile phone can use with Pay by Phone?
Any Smartphone, such as Apple, Android or Blackberry. By going to the Pay by Phone website, paybyphone.com, you can click on the appropriate link for your Smartphone to download the mobile app.
How can I avoid getting a parking ticket when using Pay by Phone?
Pay by Phone has a feature that will alert you via text message when your parking session is about to expire, thus allowing you to extend the time without having to walk by to the vehicle and avoid getting a citation.
How much does it cost to register for Pay by Phone?
Registration is free. You will only pay a surcharge when you use Pay by Phone to pay for parking.
Does Pay by Phone require a minimum of minutes or hours?
No, customers have the ability to add the number of minutes or hours up to a maximum of three hours consecutively in a particular location.
Are the Pay by Phone rates the same throughout the city of Miami?
The rates are the same throughout Miami.
Can I use Pay by Phone outside of the limits of the city of Miami?
Yes, you can use Pay by Phone in Miami, Coral Gables and South Miami. The recent addition of Coral Gables to Pay by Phone has expanded the contiguous service area, thus allowing customers in these three municipalities to use the same system to pay for parking.
How do I extend the parking session using my Smartphone?
You can simply extend the time by clicking on the “extend” feature on the Pay by Phone mobile app or by calling 1-866-234-7275 (PARK) before the parking session has expired.
How do the parking officers know that I have paid for parking?
When you pay for parking using Pay by Phone, your parking status will be displayed on the handheld device used by the enforcement officers.
Can we add other vehicles to the same Pay by Phone account?
Yes, for more details, please visit paybyphone.com and click on “my account” in order to add more vehicles to your account. Or, you can call Pay by Phone at 1-866-234-7275.
How can we know that the credit card transaction is secured?
Yes, it is secured because the credit card number is encrypted when you sign up and it is never entered, displayed or spoken during a telephone transaction.
How do I know if Pay by Phone is available where I parked?
The Pay by Phone signs will be well displayed in all of the locations where Pay by Phone is available. The signs will feature the Miami Parking Authority name, location number and steps to follow to pay with Pay by Phone.
Can I use Pay by Phone in the parking lots?
Yes, you can use Pay by Phone in the parking spaces on the street as well as in those parking lots where Pay by Phone is available, as indicated on the signage.
Can I obtain a payment receipt?
Yes, to print a receipt, please go to the Pay by Phone website and, once you have logged in, the system will show you the account history where all of your transactions are saved. You will need to select the date and print the receipt.
Can I know in advance how much money will the parking session cost?
Rates are displayed on the signs posted where Pay by Phone is available.
If I decide to move my vehicle to another space within the same general area during my parking session, do I need to pay again, or can I finish the parking session I had already paid for?
Yes, you can move your vehicle to another parking space as long as the location number you used to pay for parking with Pay by Phone is the same.
Is it possible to receive a citation/ticket even though I paid with Pay by Phone?
Although this is unlikely to occur, you will to review the copy of your Pay by Phone receipt to ensure the location number and time for which you paid matches the space where your vehicle was parked and is within the time indicated on your citation. If you entered the right location number, or if your time had not expired, please call our Customer Service Department at (305) 373-6789 to have the citation cancelled.
Monthly garage parking customers are issued a Key Card that allows automated in-and-out access of the garage. Key Cards can only access the garage for which they are issued. Entrance and exit from the garage is computer-controlled and only permitted in sequential order, thus you must exit the garage with the Key Card in order to be able to enter again.
A $15.00 deposit is required for each Key Card, which is valid for as long as the account is open and in good standing.
All new monthly garage parking customers are required to fill out a Customer Information Sheet.
If your account is not current…
…or payment is not received by the 25th of the preceding month as required, your Key Card will not permit entry into the parking garage. In the event your Key Card will not allow you to exit, immediately seek assistance from a cashier.
Cashiers do not have the authority to permit exits without payment. If you are aware of, or anticipate a problem with your Key Card, do not wait until you are ready to exit to resolve the situation.
Please note that the number of parking spaces available in any garage is limited and many garages have waiting lists. If you do not renew your Key Card by the third day of the month, there is a risk of the space being sold to the next person on the waiting list.
If your garage is closed…
…your card will be honored by Miami Parking Authority cashiers at any open garage. This applies only if your garage is closed.
If your card is lost or stolen…
…please report it to Customer Service immediately at PHONE. New cards can only be issued through the Customer Service office, and an additional $15.00 deposit will be required.
If your card does not work…
…move forward and take a ticket. Do not back up. Immediately after parking, see the Facility Supervisor for assistance or contact Customer Service at 305-373-6789 ext 224. In rare instances, Key Cards become defective and won’t activate the system. We will replace your card at no cost.
Pay & Display Machines
Miami Parking Authority has replaced most traditional coin-fed meters with updated technology that accepts multiple forms of payment. These Pay and Display (P&D) machines make on-street parking easier, by accepting:
- Dollar bills (in some downtown locations)
Each P&D machine replaces 8-10 traditional meters and operates on solar power. To pay for parking, walk to the nearest P&D (clearly marked by directional signs). Select the form of payment and amount of parking time desired, as indicated by printed instructions on the P&D.
The P&D will generate a dated and timed receipt that must be placed in clear view on your car’s dashboard. It will also print a detachable reminder slip noting the car’s location and meter expiration time. P&D receipts are fully transferable to any location, so you may move your vehicle to another P&D spot if time remains on the receipt. P&D machines automatically allow for a 10-minute grace period upon expiration.
If a P&D is out of service, walk to the nearest P&D and follow directions above. We encourage you to report meter problems you may encounter by accessing our customer service feedback area and requesting a meter check.
In a few instances a parker may be unable to pay the parking fee for the time stayed in the facility. When this occurs the parker will be written a Promissory Note. The parker can pay the necessary fee within 48 hours simply by Filling out and Submitting the Form Below.
If payment is not remitted within 48 hours a claim of $35 in damages may be brought against the parker. The legal authority to do so arises under the law of trespass (or, in certain circumstances, under the law of contract). If you fail to pay our claim, your vehicle may be towed if it is again improperly parked on property operated by us. We also reserve the right to take further action to collect our damages, including all costs and interest.
Failure to remit payment within 72 hours will result in the issuance of a citation for the remainder of fees due and owing. Payments submitted on-line for promissory note after 72 hours of issuance will not be processed.
Comments or concerns may be sent to the Customer Service Department via telephone 305-373-6789, Mon – Fri 7:30 am – 5:30 pm, or by emailing firstname.lastname@example.org.