Parking is a vital component of our community's public infrastructure and economic health. As an agency of the City of Miami, MPA's mission is to contribute to an efficient transportation system that serves the needs of the public and promotes economic development.
Our Mission: Improving Your Experience
At the Miami Parking Authority, we aim to provide our customers with a pleasant parking experience. In this regard, we strive to provide accessible and affordable parking lots, garages, and spaces in and around the City of Miami. Occasionally, like other types of equipment, parking meters may malfunction due to reasons beyond our control. When this happens, we urge customers to report the issue to our customer service and operations staff
at their earliest opportunity. Our maintenance staff will check and repair any malfunctioning meter. In the event that a customer receives a citation for any vehicle parked at a dysfunctional meter and the customer is able to provide evidence to support that he/she was unable to pay the meter, the MPA will review the circumstances and waive the citation.
The MPA utilizes the independent online services of PayByPhone (www.paybyphone.com) as a convenient mobile payment method that allows motorists to pay for parking remotely and receive text message reminders several minutes before their parking time expires. The sole purpose of its implementation is to provide an added convenience for MPA customers who wish to use the service to pay for their parking. The PayByPhone text message reminders and the ability to add more time remotely have actually helped in reducing the number of parking citations issued.
MPA and PayByPhone are two independent entities. MPA does not financially benefit from nor are we involved in the sale or commercial use of any PayByPhone data. In addition, the MPA is a self-sustaining entity that is financed from parking revenues and receives no taxpayer support from the City of Miami. Unused funds from operations are returned to the City and all parking citation revenues are payable directly to Miami-Dade County.
Our sole interest in our customers using PayByPhone is to provide them with a more convenient parking payment option. We encourage everyone to report any issues or problems with their parking experience in and around the City. In social media, please tweet @MiamiParking #ParkMiami.
Wynwood PayByPhone Initiative
The Miami Parking Authority (MPA) will launch a virtual parking program in the Wynwood Business Improvement District (BID) as a way to ease traffic congestion, increase safety and enhance mobility. The new program is also aimed at making parking convenient, affordable and more efficient in this growing sector of Miami.
Pay By Phone is a parking technology that offers a simple way to pay for parking using a smart phone, such as iPhone, Blackberry or Android. To participate, motorists need to register by going to: www.paybyphone.com or download the free app. With this technology, drivers are alerted via text message when their parking session is about to expire. Additional time can be added without having to walk back to the vehicle. Read more...
ZoomLocker is now available at College Station
ZoomLocker is a revolutionary 24/7 dry cleaning service that's made its way to the Miami Parking Authority. Currently installed at our 190 NE 3rd Street garage, ZoomLocker features standalone lockers where customers can drop off their dry cleaning 24 hours a day and pick it up 48 hours later. The new service has been offered to residents at select condominiums throughout South Florida, with its primary storefront location at 166 Alhambra Circle in Coral Gables.
We are excited to expand this innovative dry cleaning service technology to Miami Parking Authority customers. ZoomLocker is convenient for customers looking for high quality dry cleaning service with the convenience of our 24/7 locker locations. Commuters can drop off their clothing in a locker and then receive a text and email alerting them when their order is ready. Details...
Pay by Phone Customer Satisfaction Survey!
We appreciate our Customers and would like your feedback. Please help us improve our service by completing this Pay by Phone survey